exchanges and returns

 

If you are not happy with your purchase and wish to apply for a return or exchange, please email us at hola@aleta-kids.com within 7 days of receiving your order to obtain a return or exchange authorization.

All items must be returned in perfect condition with your original order details within 14 days of receiving your item. Refunds will be made to the original purchaser’s credit card or paypal account. 

Customers are responsible for the return and exchange shipping charges. However, if you are sending back merchandise due to an error on our part, we’ll be happy to reimburse return shipping fees and cover the cost of exchange shipping fees.

Please send the return item to:

ALETA kids. C/ Pérez Galdós 7. 39005 Santander. Cantabria. Spain

You will receive a notification via email when the return or exchange has been processed