terms of service

 

PAYMENT

Payment is only accepted by means of the credit card types as shown and PayPal. We are unable to process any other payment form.

SHIPPING

ALETA kids ships world-wide.

Toys are ready to ship when your order is placed, but please allow up to 3-5 business days for processing. For domestic delivery, allow 3-5 business days until receipt and for international shipping, please allow up to two weeks.

We ship via the Spanish Post Office as Standard Delivery and we offer an Fast Delivery through DHL carrier or similar. Please note that ALETA kids accurately reports the value of items contained in your international package on its accompanying customs form. We’ll provide you a tracking code to follow up on your order.

Shipping costs are calculated during checkout. If you have any questions, please contact us and we'll be happy to help.

Please note that we are not responsible for duty or customs, and recommend that you check customs regulations prior to placing an international order.

ALETA kids is not responsible for lost or missing international packages.

INCORRECT SHIPPING ADDRESS

Shipments in transit that require a change of address due to incorrect data provided by the customer will require an additional charge that will be assumed by the customer.

If a package is returned to us due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost.

We are not responsible for delays in delivery times due to incorrect addresses.

WHOLESALE

For wholesale please contact us at hola@aleta-kids.com

FEEDBACK

Any feedback is welcome. Please email us at hola@aleta-kids.com. Thanks!